As we are partner with eBay, the 28 of April we were invited to the first eBay WorkShop in Milan. The event “revealed” some news concerning eBay that will be realized in 2016, among them the new way of managing the post-sales.
Those who have an eBay shop knows well that sometimes managing the post-sales might not be easy. For this reason eBay made some changes to make the procedure easier and qualitatively better.
Let’s make a list of all the aspects that will be optimized.
The “Garanzia cliente eBay” (eBay clients’ warranty) is a new service with whom the clients protected are the clients who:
The only obligation for the clients is that to pay with Paypal. This warranty will be introduced in Italy in August 2016 and should give more safety to the buyer and allow the sellers to sell more.
To manage each request of return you just have to go in section Status of the seller hub (my eBay> Sale> Return) and each seller will be warned where there are new requests. Once received the return request, the seller has eight days to contact the buyer and find a solution: accept the request, offer money back (part of the initial amount) or another solution. With this new experience of post-sales, the buyers can ask the return for any reason:
In case the motivation is “I changed my mind”, the request can be rejected, the return rules do not allow that and the law does not force to do that.
To be faster in managing, you can also use the rules of simple or advanced programming in my eBay> Return preferences.
In particular, the cancellation can be requested by the buyer within an hour from the closure of the order (for the transactions made with any method of payment) and the seller has three days to accept or refuse the request for the cancellation in my eBay.
In case a buyer cancels a transaction and the seller accepts that cancellation or it is the seller itself that cancels the transaction, the commission on the final amount will be charged automatically. For those who paid with PayPal, the seller does not have to wait for the confirmation of the cancellation. Furthermore the requests’ form for buyers are modified in order to avoid unnecessary requests.